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Environment Funders Canada Environment Funders Canada

COMPLAINT POLICY


Context

Environment Funders Canada (EFC) is committed to an open and accessible environment and to
continuous improvement.

Our Complaint Policy is one of several tools to receive valuable feedback from our members, partners,
volunteers and program participants, henceforth referred to as ‘client’. This information may be provided by email, text, or verbally. Verbal complaints will be documented using our complaints form.
Change and growth will only serve to benefit our organization now and in the future.

In the event that a complaint involves any element relating to discrimination, violence, or harassment,
as necessary, the authorities will be contacted, and an EFC‐led investigation will take place.

Violent or Harassing Behaviour

Environment Funders Canada strives to create a safe and positive environment for anyone who enters
our physical or virtual spaces.

Derogatory, hostile, or violent conduct has no place in any workplace, or location that provides services
and is illegal. EFC strictly prohibits discrimination, harassment, and violence and has zero tolerance for
this behaviour.

If at any point you are nervous that a situation is escalating to violence, please remove yourself as much
as you can and call for help. Call the police when you feel that violence may be close. EFC does not
condone any violent behaviour on its premises, either toward an employee or by an employee.

Complaint Form

In the event that there is a conflict between a client and an employee, or between two clients related to
EFC business which needs to be mediated, clients may complete a Complaint Form and submit it to the
Executive Director via email at devika@environmentfunders.ca.

If the complaint is with the Executive Director, the complaint may instead be submitted to EFC’s Board
Chair at mtate@wpgfdn.org.

Clients may also call 647.288.8891 to make a complaint or mail it to:

Environment Funders Canada
℅ Foundation House
2 St. Clair Ave East, Suite 300
Toronto, ON M4T 2T5


EFC will strive to ensure that all complaints are resolved in a timely and unbiased manner.

Complaint Resolution

Once a complaint is received, the following will be considered:

  • The level of seriousness or urgency of the complaint
  • Whether the complaint raises immediate concerns regarding the health, safety, or wellbeing of another person
  • The harm (if mentioned) being done to the person making the complaint
  • The potential necessity of third party involvement

In certain circumstances, the person making the complaint will be requested to clarify or provide
additional details to those investigating the complaint so that a full picture can be created.
EFC will appoint two investigators from its Board and staff complement who will keep the person
making the complaint up to date on progress and will inform them once the investigation is complete
and, where revealing the outcome does not infringe on the confidentiality of any other party involved,
will inform them of follow up action to the complaint.

Record Keeping

All complaints will be recorded and kept on file indefinitely or until it is determined by EFC’s Executive
Director that they no longer need to be kept on file. However, these records will be maintained as
confidential, in line with personal information retention guidelines.
Records to be kept will include:

  • The complaint itself
  • The investigation, including any statements, recordings, etc.
  • The results of the complaint
    • This could take the form of a report outlining next steps and actions
    • The outcome of discussions with the parties involved
    • Any outstanding actions that need to be followed up

APPROVED BY EFC’S BOARD OF DIRECTORS ON: April 25, 2023

Submit a Complaint

EFC will strive to ensure that all complaints are resolved in a timely and unbiased manner.

1Your Information
2Complaint
Your Name(Required)
Name of the person(s) involved in the complaint(Required)
First Name
Last Name
 

Please outline the issues raised and include as many details of the event that led to the complaint:

  • Date
  • Location
  • Involved Parties
  • Witnesses
Please outline the issues raised.

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Environment Funders Canada
  • info@environmentfunders.ca
  • +1 (647) 288-8891

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    c/o Foundation House
    Toronto, Ontario M4T 2T5
    CA
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Environment Funders Canada Environment Funders Canada
  • About
    • What We Do
    • Staff & Board
    • Careers
    • Strategic Plans
    • Annual Reports
    • Conflict of Interest Policy
  • Membership
    • Why Join EFC
    • Join EFC
    • Become a Member
    • Member Organizations
    • Navigating Our Diverse Membership
    • Member Code of Conduct
  • Publications
    • Blog
    • Reports
    • Newsletters
  • 2025 Conference
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